Refund Cancellation Policy
Clear Policies. No Hidden Confusion. Salsabeel ERP
At Salsabeel ERP, powered by Al-Bari Technologies, we believe business relationships should be transparent from the start. This Refund & Cancellation Policy explains how subscription cancellations, service refunds, implementation charges, and account closures are handled across our ERP software, cloud services, hosting solutions, and related support services. Before subscribing, customers are strongly advised to review this policy carefully. Because most disputes happen when expectations were never made clear.
1. Subscription Cancellation
Customers may request cancellation of their active subscription at any time according to
their selected plan and service agreement.
Cancellation requests may apply to:
- Monthly subscriptions
- Quarterly subscriptions
- Annual subscriptions
- Enterprise contracts
- Dedicated support agreements
- Hosting and cloud service plans
Cancellation requests must be submitted through:
- Official support email
- Authorized business communication
- Written service request
Verbal assumptions are not cancellations.
2. Advance Notice for Cancellation
To avoid unwanted renewal charges:
Monthly Plans
Cancellation requests should be submitted before the next billing cycle.
Annual Plans
Cancellation requests should be submitted at least 15 days before renewal unless otherwise stated in the contract. Failure to notify before renewal may result in the next billing cycle being charged. That is standard business practice, not unfair policy.
3. Refund Eligibility
Refunds are not automatic.
Refund eligibility depends on:
- Subscription type
- Service usage status
- Implementation progress
- Custom development involvement
- Contractual terms
- Nature of the request
Each case is reviewed individually based on actual service delivery.
“Changed my mind” is usually not a refund reason after service delivery begins.
4. Non-Refundable Services
The following are generally non-refundable:
- Setup charges
- Implementation services
- Data migration
- Staff training
- Custom development work
- Dedicated deployment services
- API integrations
- FBR integration services
- E-commerce integration services
- Dedicated support plans
- Consultation and business analysis work
- Completed service work already delivered
Time, labor, and technical work are not reversible products.
5. Subscription Refund Cases
Refunds may be considered where:
- Duplicate payments were made
- Billing errors occurred
- Service was charged incorrectly
- Subscription was canceled before activation
- Contractually approved refund conditions apply
Approved refunds are processed according to payment method and service agreement.
“Changed my mind” is usually not a refund reason after service delivery begins.
6. Trial, Demo & Evaluation
Where demo access, trial environments, or evaluation sessions are provided, customers are expected to assess suitability before committing to paid subscriptions.
Once implementation begins, the project moves beyond “testing.”
This prevents misuse of service resources.
7. Account Suspension Due to Non-Payment
Failure to pay subscription fees may result in:
- Service suspension
- Limited access
- Delayed support
- Restricted backups
- Eventual service termination
Suspension does not cancel outstanding invoices.
Unpaid balances remain legally payable.
8. Data Access After Cancellation
Upon cancellation or termination, customers may request:
- Data export
- Backup retrieval where applicable
- Migration support
- Secure account closure
Data retention periods may apply according to compliance obligations, hosting limitations, and service agreements.
Long-term inactive storage is not permanent free archiving.
9. Early Termination of Enterprise Contracts
For enterprise projects involving:
- custom development
- dedicated deployment
- multi-branch implementation
- reserved infrastructure
- long-term support commitments
early termination may involve additional settlement obligations depending on signed agreements.
Large deployments are not casual monthly subscriptions.
10. Refund Processing Time
Approved refunds may require:
7–14 Business Days
depending on:
- payment method
- banking process
- transaction verification
- financial review
Processing speed may vary based on payment channels.
11. Company Right to Refuse Refunds
We reserve the right to refuse refund requests where:
- services were fully delivered
- abuse of policy is detected
- fraudulent payment disputes occur
- contractual obligations were ignored
- customer-side delays caused implementation issues
Refund policy exists for fairness—not exploitation.
Contact for Refund & Cancellation Requests
Salsabeel ERP by Al-Bari Technologies
- 📧 Email: support@albaritechnologies.com
- 📧 Business: albaritechnologies@gmail.com
- 📞 Phone: +92-303-44-66-999
- 📍 Address: Lahore, Pakistan